UX Strategy for the Future of Learning.
Refining the digital experience for EdTech, Higher Ed, and workforce development teams. By uncovering friction through UX audits and strategy, I deliver clearer navigation, higher completion rates, and a lower support burden.
Strategic Focus
Built for Digital Complexity
From K-12 classrooms to enterprise onboarding, this work spans high-stakes digital learning environments.
Institutional EdTech
In districts and university systems, I evaluate platforms like Canvas, Schoology, Google Classroom, and PowerSchool to reduce confusion around course access, assignment submission, and parent or student communication. The goal is to support multiple user groups at once—teachers, students, advisors, and administrators—without burying critical tasks under deep navigation.
Workforce Systems
For professional development and certification programs, I focus on the exact moments where users stall: finding the right course, tracking CE credits, uploading proof of completion, or renewing credentials before a deadline. In systems such as LMS-based training portals and certification dashboards, small UX fixes can directly improve completion rates and reduce support tickets.
Enterprise Training
In internal onboarding and enablement tools, I look at how new hires move through policy acknowledgements, role-based training paths, and compliance modules across platforms like Workday Learning, SAP SuccessFactors, and SharePoint hubs. When the flow is unclear, organizations lose time in repeated follow-ups, missed deadlines, and inconsistent training adoption.
Core Capabilities
From Friction Discovery to Strategic Action
Diagnostic UX Audits
Mapping friction points, accessibility gaps, and usability breakdowns with precision — so your team knows exactly where the experience fails and why.
Behavioral Research & Testing
Uncovering real-world usage patterns through moderated usability testing and deep-dive interviews that surface what analytics alone can't reveal.
Evidence-Based Strategy
Translating findings into a clear, prioritized roadmap for navigation improvements, flow optimization, and measurable usability outcomes.
Strategic Advisory
Acting as the critical bridge between user evidence and product requirements — ensuring decisions are grounded in behavioral reality, not assumption.
A Decade of UX Research in High-Friction Environments
With over ten years across Product Ownership and UX Research, I serve as the critical bridge between complex user needs and technical product requirements.
My approach is rooted in behavioral evidence — translating "user confusion" into clear, actionable direction so your team can improve completion rates and system performance without unnecessary complexity.
Principal UX Researcher
Specializing in institutional learning and workforce training platforms.
10+ Years Experience
Across Product Ownership, UX Research, and Strategic Advisory roles.
Friction Points Addressed
The Problems That Are Costing You Learners
These are the recurring failure patterns found across platforms — each one measurable, diagnosable, and solvable.
Navigational Fatigue
Users struggling to locate assignments, tasks, or the "next step" — creating frustration that erodes trust in the platform.
Completion Drop-Off
Identifying the exact moment learners abandon a high-value journey, and designing the intervention that brings them back.
The Support Burden
Reducing the volume of "How do I...?" tickets caused directly by interface friction — freeing your support team for higher-value work.
Requirements Misalignment
Closing the gap between how a platform was designed and how it is actually used — reconciling intent with real-world behavior.
Field Notes
Research Synthesis
Documented findings and synthesized insights from real engagements. Each entry links to the full research summary.
PowerSchool Parent Portal
Made assignments easier to find and cut down navigation friction for parents and students.
Learning Platform (Confidential)
Found where students were getting stuck over a 12-week course and why they were dropping off.
Digital Learning Experience (Concept)
Reviewed the content flow and page structure to make the next step clearer and easier to follow.
Measurement of Success
What Success Looks Like
Faster Task Completion
Users find what they need without dead ends or repeated clicks.
Higher Course Completion
Learners move through flows without stalling, abandoning, or needing help.
Reduced Support Volume
Fewer "How do I...?" tickets as interface friction is systematically removed.
Decisions Grounded in Evidence
Product priorities are shaped by real user behavior, not assumption.
Services
How We Work
Every engagement starts with a 1:1 discovery call to understand your product and goals. From there, we work together through one or more of the following services:
UX Audit
A structured review of your product’s usability, accessibility, and friction points, with prioritized findings and quick wins.
Usability Testing
Moderated sessions with real users to reveal behavior patterns, pain points, and validation for key product decisions.
Experience Review + Recommendations
A focused assessment of a flow or feature, paired with actionable recommendations you can use in your next sprint.
Strategic Advisory
Ongoing support to keep product decisions grounded in user evidence from discovery through delivery.
Let's Build Better Learning Experiences Together.
Available for institutional partnerships, project-based engagements, and advisory roles with EdTech, Higher Ed, and enterprise training teams ready to reduce friction and improve outcomes.
Institutional Partnerships
Long-term collaboration with Higher Ed and K-12 organizations navigating platform complexity at scale.
Project-Based Work
Scoped engagements — from a single audit to a full research-to-road-map sprint — with clear deliverables and timelines.
Advisory Engagements
Ongoing strategic support for product teams who want a behavioral research expert in their corner, not just on a one-time basis.